Browse guides, tutorials, and FAQs for the Shippsy cross-border package forwarding service.
Hours of operation for Shippsy's US receiving warehouses.
What CARM is, who needs to sign up, and how it affects Shippsy business accounts.
Fixes for common errors like card declines, missing Pay buttons, and SMS verification issues.
Step-by-step guides to signing up, declaring items, making payments, and picking up packages.
How to order free USPS shipping supplies to your Shippsy US address and declare them.
Prohibited items, proof of origin, product labelling rules, pallet handling, and international shopping.
Account signup, fees, importer numbers, and what you need to start using Shippsy.
How your US address, declarations, order statuses, and cross-border transit times work.
Answers to common importing questions, like handling multiple shipments on a single invoice.
Picking up your package, mail-out and package forwarding, and storage fees.
Shippsy fees, CBSA tax and duty charges, payment options, refunds, and support hours.
How the referral program works, what qualifies as a referral, and what you earn.
How CBSA taxes and duties are calculated, when they apply, and how to pay them.
A complete walkthrough of using Shippsy: get your free US address, add a credit card, declare your items, and pay for and pick up your package.
What each status on your Shippsy dashboard means — from Pending Details through Ready for Pickup — and what (if anything) you need to do next.
Once your order arrives at our US facility, log in and create your declaration from the Action Required tab. Here's what to remember.
A quick summary of when CBSA tax and duty apply to your imports, based on the total value of items imported per day.
The full list of items Shippsy does not handle, plus packaging requirements and penalties for misdeclared shipments.
You'll get a copy of your order sheet by email after you pay. This will show you what shipments are ready to be picked up.
Our support team is here to help you with any questions.
