How to make a payment
You will receive an email notification when the shipment arrives at our facility. You will be asked to log in to pay for the shipment.
To do this, just click on the View Shipment button on the email or manually log in to your account click on the “Action Required” option from the left panel, and click on the “Pending Payment” filter.
After clicking on the “Pending Payment” filter, select the shipment you’d like to pay for and click the “Complete Payment” button.
After that, you will be moved to another screen where you can select if you want to pick up the shipment or have it mailed to your address.
This page will also show you the breakdown of charges including the handling fee and CBSA Tax and Duties.
After reviewing the details, just click on “Complete Payment” and confirm the payment.
After you click “Confirm”, the item will now be Ready for Pickup, under this tab.
You can choose to print your order confirmation or simply show this on your phone when visiting your branch location.
Don’t forget to bring your order sheet upon pickup.