WHAT SHOULD I DO IF MY ORDER HAS MULTIPLE SHIPMENTS AND I HAVE ONLY 1 INVOICE?
It is the customer’s responsibility to know how many packages are being received in Canada and to determine which package belongs to which invoice. Shippsy has no way of knowing how many packages are arriving and is not responsible for determining which invoice they are associated with.
Additional photos can be requested from our US warehouse at an extra cost to help you identify the packages that arrived.
To request an image, simply login to your account select a shipment, scroll down to the bottom of the right-hand panel and you'll see the REQUEST IMAGES button.