Picking up your package, mail-out and package forwarding, and storage fees.
Your name, address, phone number, and default pickup branch are verified details — contact support to change them and here's what to expect.
Yes — once your package arrives in Canada, you can have it mailed to your address for an additional fee instead of picking it up.
Once your package arrives in Canada, you can have it mailed to your address instead of picking it up at a branch. Here's how to request a mail-out.
Parcels get up to 30 days of free storage (15 in the US, 15 in Canada) and pallets get 14. Daily fees apply afterwards, then disposal.
If a prohibited or unwanted item arrives at our US location, you can dispose of it for a fee or send it back to the seller.
