Shippsy fees, CBSA tax and duty charges, payment options, refunds, and support hours.
Shippsy client support is available Monday to Friday 8am to 7pm ET and Sunday 12pm to 3pm ET; closed Saturday. Reach us by phone, live chat, or email.
No, we do not refund the credits on your account. The credits loaded into your account does not expire, so you can use them anytime.
Where to find your transaction history, monthly invoices, and per-payment receipts — and what each transaction type on your statement means.
Importing through Shippsy involves the Shippsy fee plus HST, CBSA taxes and duties where applicable, and a 3% transaction fee on tax and duty.
It is the duties charged by the Canadian customs on imports into Canada. There is no duty if the total value of your import is less than $150 CAD.
It is the tax you have to pay to the Canadian Customs for bringing the item into Canada. There is no tax if the total value of your import is less than $40 CAD.
Both Visa and Mastercard are accepted.
Shippsy's fee covers our processing/handling and transportation of items from our US location to our Canadian branches.
