Managing your notifications and emails

Shippsy keeps you posted at every step — here's what you'll receive and how to tune it.

What we notify you about

• Item arrived at US facility — a package with your SHP# was received and is ready to declare.
• Action Required — a declaration needs fixing, or a package has been waiting at our US facility.
• Item ready for payment — your shipment arrived in Canada and can be paid.
• Order confirmation — your order sheet (with the pickup barcode) after every payment.
• Storage reminders — before free storage ends, when storage fees start, and before an unclaimed package is disposed. See the Storage Fee Guide.
• Photo uploaded, delivery updates, referral rewards, and receipts for credit top-ups.

Notifications arrive by email, in the notification bell in the app's sidebar, and as push notifications if you use the Shippsy mobile app.

Choosing what you get

Under Settings → Notifications you can toggle:

• Item arrived at US Facility
• Item ready for payment

Operational messages that affect your account (order confirmations, storage and disposal warnings, action-required notices) are always sent — they're the ones that save you fees.

Marketing email

Settings → Email Preferences controls promotional email ("Product news, promotions and marketing emails"). You can opt out at any time; transactional email is unaffected.

The notification bell

Click the bell in the sidebar to see your notification history, mark items read, or dismiss them. On mobile, allow push notifications when prompted so you hear about arrivals and payments right away.