Every dollar in and out of your account is on the Payments page.
Understanding your transactions and invoices
Where to find your transaction history, monthly invoices, and per-payment receipts — and what each transaction type on your statement means.
Transaction History
Open Payments → Transaction History to see every charge and credit with a running balance. You can filter by date range or transaction type, search by description, and download the results as a CSV.
Common transaction types you'll see:
| Type | What it is |
|---|---|
| Shipment Order Payment | Payment for an order (handling fee + duties + taxes, and postage if mailed out) |
| Credits Added | A top-up you made by card or PayPal |
| Storage Fee US / CA | Daily storage after your free period — see the Storage Fee Guide |
| Additional Photo Request | The $2.50 content photos fee |
| Return to Sender | The $2.50 return-to-sender fee |
| VAT and Duty Adjustment / Refunded | A correction after CBSA finalized amounts that differed from the estimate |
| Referral Payout | Your $10 referral reward |
| Coupon Redemption | Credits from a coupon code |
Invoices and receipts
- Monthly invoice: under Payments → Invoices, pick a month and download the PDF — one document covering everything in that month.
- Order receipts: every order confirmation email includes the order sheet PDF, and you can re-download it from Payments → Orders at any time.
- Credit top-up receipts are emailed as a "Credits Invoice" PDF when you add credits.
Estimates vs. final amounts
Duties and taxes shown before payment are estimates; CBSA assesses the final amounts based on the total value you import per day. When the final assessment differs, you'll see a VAT and Duty Adjustment (or Refunded) line rather than a surprise on your card — the difference settles through your account balance.
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